Terms and conditions

These Terms and Conditions ("Terms") govern the use of the website of FGX Technologies PLT, trading as Forward Genix ("FGX", "we", "our" or "us"), and the engagement of any of our services. By accessing our website or working with us, you agree to be bound by these Terms.

These Terms apply to all general service interactions unless superseded by a formal project contract or the Package Terms and Conditions that apply to fixed price packages and monthly plans.

1. Use of website and services

• You agree not to misuse our website or services, or interfere with their normal operation.
• Unauthorised access, reverse engineering, scraping or reproduction of our platform or materials is strictly prohibited.

2. Intellectual property rights

• All website content, source code, designs, documentation and digital assets are the intellectual property of FGX Technologies PLT, unless otherwise specified.
• No content may be reused, redistributed or republished without our written permission.

3. Definitions

• "Client" refers to any individual or organisation engaging FGX for services.
• "Deliverables" means all agreed outputs such as code, websites, design files, documents or systems.
• "Scope of Work (SoW)" refers to the written agreement or quotation that outlines what is included in a project.

4. Client responsibilities

• Clients must provide accurate, complete and timely materials (for example logos, text and credentials).
• Testing, feedback and approvals must be given within the agreed revision window.
• Delays caused by missing input or client side inactivity may extend timelines or pause the project.

5. Privacy and data handling

• All client data is treated as confidential and used solely for project delivery, internal communication or compliance with law.
• We will never sell or share your personal data with third parties without consent, unless legally required.

Our Privacy Policy explains how we handle personal data in more detail.

6. Third-party tools and licensing

• Some services may use third-party tools, APIs, plugins or libraries.
• FGX is not responsible for outages, limitations or licensing changes introduced by third-party services.
• Clients are responsible for licensing any premium fonts, images or software unless otherwise stated.

7. Support and maintenance outside of packages

• Unless enrolled in an Ops Care plan, post delivery support is limited to bug fixes reported within 14 days after handover.
• New feature requests, platform changes or third-party issues are not covered and may be quoted separately.

8. Revisions and scope adjustments

• Each project includes a limited number of revision rounds, as defined in the approved quotation or SoW.
• Requests outside the original scope will be evaluated and may require a new quotation or a change request.
• Excessive revisions, undocumented change requests or ongoing rework may delay delivery or incur additional charges.

9. Client inactivity or delays

• If the client becomes unresponsive for more than 30 days, the project may be paused or considered inactive.
• Reactivating an inactive project may require a re-engagement fee from RM250 to RM500, depending on complexity.

10. Limitation of liability

• FGX is not liable for indirect or consequential damages, including but not limited to loss of revenue, data, access or reputation.
• Our total liability in any engagement is limited to the amount paid by the client for the relevant service.

11. Force majeure

• We are not liable for delays or non-performance due to events beyond our control, including but not limited to natural disasters, third-party outages or government restrictions.

12. Changes to terms

• We reserve the right to update or modify these Terms at any time.
• Material updates will be communicated by email or published on our website.

13. Governing law

• These Terms are governed by the laws of Malaysia.
• Any disputes shall be resolved through good faith discussion or arbitration in Kuala Lumpur, Malaysia.

14. Service suspension and termination

FGX reserves the right to suspend or terminate services if:

• The client breaches these Terms or engages in unethical or abusive conduct
• Payment is overdue beyond 14 days without valid reason
• There is a significant breakdown in communication or cooperation

In such cases, no refunds will be issued, and access to deliverables may be withheld until the matter is resolved.

15. Billing and payment cycles

• For general services or monthly arrangements outside of fixed packages, billing begins on the client's activation or confirmation date, not necessarily the 1st of the month.
• The billing cycle renews monthly from that activation date, unless otherwise agreed in writing.
• Invoices are issued at the start of each billing cycle, and payment is due within the stated terms (typically 7 to 14 days).
• Late payment may result in service delays or suspension.

16. Contact and communication

• All official communication (including project updates, invoices and deliverables) must take place by email or on designated FGX platforms (for example Notion or Slack).
• FGX is not obligated to respond to work related requests sent through personal messaging apps or outside of agreed working hours.

Questions about these terms

If you have questions about these Terms, please email hello@forwardgenix.com before engaging our services.

FGX Technologies PLT (Forward Genix), Puchong, Selangor, Malaysia