Forward GenixPlanned with you. Built for your team. Kept running long after launch.
Systems we have built for
Malaysian companies running on our software
From business systems to apps and websites, built around how your company works.
Approvals, inventory, operations, dispatch and reports, built around how your company works.
Everyone works from one system, and you see what is happening across the company, live.
Customer portals, booking systems, member areas and online ordering that run in any browser.
Customers and partners serve themselves any time, without calling your team.
iOS and Android apps for your customers or your staff, connected to your other systems.
Your business in your customers' pocket, and your field team always in sync with the office.
Company websites and e-commerce stores that load fast and are easy to update.
A site that earns trust and brings in enquiries and sales.
Custom AI and WhatsApp connections for your own systems: orders, bookings, updates and enquiries handled on WhatsApp.
Shown in ForwardChat, our own AI platformCustomers get answers and updates where they already are, even at night.
Software you sell to other companies by subscription, on one platform for every client.
What your company knows becomes a new source of income.
We connect the systems you already use, and host your system on Amazon Web Services in the Malaysia region.
Information moves between your tools on its own, with no copying by hand.
Systems we have built for companies in Malaysia and abroad.
Our own productForwardChat is our own product. It answers customers on WhatsApp, sends promotions and collects leads for Malaysian businesses every day. The same team builds your system.
The platform that sends a tow truck when a policyholder breaks down: intelligent dispatch routing, live job tracking, several insurance brands on one system and SLA monitoring for every service provider.
Built for SME lending. A credit officer uploads an applicant’s bank statements and gets a credit score, a recommendation and the reasons behind it. The system checks that every balance adds up, flags signs of an edited statement, and writes the report in English or Chinese.
A monitoring platform for a solar company and its customers: daily yield for every plant, performance alerts, service tickets and a customer app. We also built the engine that forecasts each plant’s yield for the next 14 days from weather data.
From our Google reviews, in their own words.
“They asked the right questions and suggested improvements we hadn’t thought of. The end result was a system that actually fits how our team works.”
“Great service and a very helpful team! Communication was smooth, and the system was easy to use.”
“I’ve had a great experience using ForwardChat. The platform is easy to use, reliable, and helps streamline customer communication effectively.”
“Good service and easy to communicate with the team without any issues.”
Every project follows the same five steps, so you always know what happens next. Most go live in 8 to 16 weeks.
We sit with your team, see how the business runs today, and write down every screen, rule and step for you to sign.
One price for everything in the plan. You pay in stages as each part is delivered, never by the hour.
You try working parts of the system along the way, so there are no surprises at the end.
Your staff test the system against the plan you signed. We fix anything until it passes.
We go live, train your staff, and keep the system running and supported after launch.
You approve each part. Anything extra is priced before we build it.
Founder and principal engineer
I have spent my career building systems companies cannot afford to have fail: dispatch platforms for insurers and HR systems running across countries. Today I lead Forward Genix and run ForwardChat, our own AI platform that Malaysian businesses use every day. When you work with us, you work with me directly, from the first requirements session to launch and beyond.
What people ask us before every project.
It depends on what the system needs to do. After a first meeting we send you a proposal and quotation at no cost. Once the requirements are agreed and signed, the price is fixed and paid in stages, so you know the full cost before we build.
Most projects go live in 8 to 16 weeks, depending on how much the system needs to do. You try working parts of the system along the way, so there are no surprises at the end.
We write the requirements with you and you sign them before we build. Your team then tests the system against those requirements, and we fix until every test passes.
Your data is always yours, and you can export it to Excel any time. For the system itself, our quotation gives you two options: a licence, where Forward Genix keeps the source code and looks after the system for you, or full ownership, where the source code is handed over to you on final payment.
Your system runs on AWS in the Malaysia region, with daily backups. After launch, a care plan keeps it maintained, updated and supported.
Custom business systems, web applications and portals, mobile apps, websites and online stores, SaaS products, AI and WhatsApp integrations, and cloud hosting with integrations to the tools you already use. We also build and run ForwardChat, our own AI for WhatsApp. Message us and we usually reply within minutes.
Tell us about the system you have in mind and we will arrange a consultation.
