Forward GenixWe add AI where it saves your team time: reading documents, answering from your own information, drafting replies and sending work to the right person. It follows your rules, and a person stays in control.
Staff and customers ask in plain words and get answers from your price lists, policies and records.
AI reads invoices, forms and emails and fills in your system, and a person checks before anything is saved.
Enquiries and requests are sorted and passed to the right team, so nothing waits in an inbox.
Each one runs inside your own system, with your data and your approval rules.
Answers from your SOPs, product data and records, so new staff stop asking the same questions.
Invoices, delivery orders and forms turned into data in your system, checked by a person before saving.
AI that drafts or sends replies on WhatsApp and web chat, using your own information and tone.
Reports, meeting notes and long email threads summed up, and reply drafts ready to check and send.
Requests read, labelled and passed to the right person or team automatically.
ForwardChat is our own AI for WhatsApp. If you need AI to answer customers on WhatsApp, it is ready to use today.
Our own productForwardChat is our own product. It answers customers on WhatsApp, sends promotions and collects leads for Malaysian businesses every day. The same team builds your system.
Malaysian companies running on our software
Every project follows the same five steps, so you always know what happens next. Most go live in 8 to 16 weeks.
We sit with your team, see how the business runs today, and write down every screen, rule and step for you to sign.
One price for everything in the plan. You pay in stages as each part is delivered, never by the hour.
You try working parts of the system along the way, so there are no surprises at the end.
Your team tests the system against the signed requirements, and we fix until every test passes.
We go live, train your staff, and keep the system running and supported after launch.
Your system and its data are hosted on AWS in the Malaysia region, encrypted. The AI model is used through Amazon Bedrock, runs in an AWS region outside Malaysia, and does not use your data to train its models. We show you exactly which data the AI sees before we build.
If you want AI to answer your customers on WhatsApp, ForwardChat, our own product, is ready to use. If AI needs to work inside your own system, with your data and rules, we build a custom integration.
After a first meeting we send you a proposal and fixed quotation at no cost. Using the AI model also has a small cost per request, and we estimate it for your volume in the quotation.
It can. That is why, where it matters, the AI suggests and a person approves, and we test it on your own documents and questions before launch.
Often, yes, if the system can share its data through an API or a database. We check this in the first meeting and tell you plainly if a rebuild would serve you better.
