Forward GenixWe connect your system to the official WhatsApp Business API, so order updates, bookings, payment reminders and alerts go out on WhatsApp by themselves, and customer replies come back into your system.
Order confirmations, delivery status and appointment reminders arrive on WhatsApp, not in an email nobody opens.
Messages go out from your system the moment something happens, in the right words every time.
When a customer replies, the message is matched to their order or booking in your system.
Built on Meta's official WhatsApp Business API, with message templates approved for your business.
Confirmed, packed, on the way, delivered: each step sent to the customer automatically.
Reminders and confirmations sent before each appointment, with replies to confirm or reschedule.
Payment links before the due date, and receipts once payment is in.
Approval requests, low stock and urgent jobs sent to the right person on WhatsApp.
Customer conversations next to the order or account they belong to, shared by your team.
That is ForwardChat, our own product. It is ready to use today, with no build needed.
Our own productForwardChat is our own product. It answers customers on WhatsApp, sends promotions and collects leads for Malaysian businesses every day. The same team builds your system.
Malaysian companies running on our software
Every project follows the same five steps, so you always know what happens next. Most go live in 8 to 16 weeks.
We sit with your team, see how the business runs today, and write down every screen, rule and step for you to sign.
One price for everything in the plan. You pay in stages as each part is delivered, never by the hour.
You try working parts of the system along the way, so there are no surprises at the end.
Your team tests the system against the signed requirements, and we fix until every test passes.
We go live, train your staff, and keep the system running and supported after launch.
It is Meta's official way for business software to send and receive WhatsApp messages. Unlike the WhatsApp Business app on one phone, it connects to your system, works for many staff at once, and uses approved message templates for messages your business starts.
Meta charges for some messages based on their type, and its rates change from time to time. We work out the expected cost for your message volume and show it in the quotation.
If you want AI to answer customers on WhatsApp, ForwardChat is ready to use. If WhatsApp needs to work with your own system, such as your orders, bookings or stock, we build a custom integration.
Usually, yes, if your system can share its data through an API or a database. We check this in the first meeting.
It depends on how many messages and flows you need. Meta also verifies your business before messages can go out, and we guide you through that step.
