Privacy policy

How FGX Technologies PLT, trading as Forward Genix, collects, uses and protects your personal data.

Last updated 17 October 2026

FGX Technologies PLT (trading as "Forward Genix") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We may collect and process the following types of information.

Personal information

  • Name
  • Email address
  • Phone number
  • Business or company name
  • Billing and shipping information

Usage data

  • IP address
  • Browser type and version
  • Time zone setting
  • Pages visited and time spent
  • Device and operating system
  • Referring site

Cookies and tracking technologies

We use cookies and similar tracking technologies (such as pixels and analytics tools) to improve site experience and performance.

2. How we use your information

We use the collected data for the following purposes:

  • To deliver and maintain our services
  • To respond to enquiries or support requests
  • To provide estimates or quotations
  • To process payments and invoices
  • To personalise your website experience
  • To analyse website usage and improve performance
  • To send marketing communications (only if you opt in)
  • To comply with legal obligations

3. Sharing your information

We do not sell or rent your personal data.

We may share data with:

  • Third-party service providers that run parts of our service, including:
    • Amazon Web Services (AWS), which hosts our website and client systems in its Malaysia region
    • Google Analytics, which tells us how visitors use this website
    • Formspree, which delivers the messages you send through our website forms
    • WhatsApp (Meta), when you message us on WhatsApp
    • AWS Bedrock, an AI service that may process the WhatsApp messages you send us when AI replies are switched on
  • Regulatory authorities, when legally required
  • Our contractors or partners, for service delivery on our behalf

All third parties are required to protect your data and use it only for the intended purpose.

4. Data retention

We retain your data only as long as necessary for:

  • Fulfilling service or contractual obligations
  • Legal, accounting or regulatory purposes
  • An ongoing business relationship

You may request deletion of your data at any time, subject to legal limitations.

5. Your rights

Depending on your location, you may have the right to:

  • Access, update or delete your personal data
  • Object to or restrict processing
  • Withdraw consent for marketing
  • Lodge a complaint with a data protection authority

To exercise your rights, email us at hello@forwardgenix.com.

6. Data security

We implement reasonable administrative, technical and physical safeguards to protect your personal data from loss, misuse or unauthorised access.

However, no online method is 100% secure, and we cannot guarantee absolute security.

7. International data transfers

Our website and client systems are hosted in the AWS Malaysia region. Some of the providers above process data outside Malaysia: Google Analytics and Formspree in the United States, WhatsApp on Meta's servers, and AI replies through AWS Bedrock in a United States region. If you are located outside Malaysia, your data may also be transferred to and stored in Malaysia. By using our services, you consent to these transfers.

8. Third-party links

Our website may contain links to other sites. We are not responsible for their content, policies or data practices. We recommend reviewing their privacy policies before sharing personal data.

9. Children's privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of it, we will delete such data promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Material changes may also be communicated by email or a notice on the website.

11. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us:

FGX Technologies PLT (Forward Genix)
Puchong, Selangor, Malaysia
Email: hello@forwardgenix.com
Website: forwardgenix.com