Custom system development in Malaysia, built around how you work.

Approvals, stock, orders, dispatch and reports in one system your whole team uses, instead of spreadsheets, WhatsApp groups and paper forms. Planned with you, at one fixed price, and supported after launch.

What a custom system replaces: a broken stock spreadsheet, a busy WhatsApp group and a paper purchase form, next to one system with stock across outlets, approvals waiting with their limits, and sales for the week

What it does for you

  • One place for the whole company

    Sales, operations, finance and management work from the same records, so nobody chases the latest spreadsheet.

  • Approvals that follow your rules

    Who approves what, and up to which amount, is built in. Every step is recorded by name and time.

  • Numbers you can see today

    Orders, stock and performance are live on screen, and you can export everything to Excel any time.

Systems we build

Each one is designed around your process, not a template. Many companies start with one system and add more later.

  • Approval and workflow systems

    Purchase requests, credit approvals, claims and leave, with your approval limits and a full record of who did what.

    Access by roleAudit log
  • Stock and order management

    Stock across outlets and warehouses, sales orders, delivery orders and returns, always up to date.

    Multi outletBarcode
  • CRM and sales tracking

    Leads, quotations, follow ups and the full history of every customer, so sales never start from zero.

  • Dispatch and field work

    Jobs sent to staff or drivers on their phones, tracked live, with photos and signatures as proof of work.

    Mobile app
  • Dashboards and reports

    Live numbers for management, built from the data your team already enters, with Excel export.

  • Document and file libraries

    One place for product files, contracts and SOPs, where each person sees only what they need.

Large platforms are work we know

A dispatch platform for an insurance group, shown without the client's name.

Fortune 500 insurance group

Roadside assistance, dispatched in real time.

The platform that sends a tow truck when a policyholder breaks down: intelligent dispatch routing, live job tracking, several insurance brands on one system and SLA monitoring for every service provider.

Built
Dispatch, tracking, provider SLA dashboards
Built with
C# .NET, Angular, React Native
Role
Lead full stack engineering
A roadside assistance control room: live map of tow trucks, alert queue, active jobs and provider SLA, with the customer app showing help on the way

Malaysian companies running on our software

APT Hair SalonAcacia FabricsDina TravelMolicc SystemRE HomeworksSkinloft Beauty CentreGen International Wellness AcademySurfine Hitech Driving InstituteSentoan AgencyPhang FisheryHi-Standard Marketing

How a project runs

Every project follows the same five steps, so you always know what happens next. Most go live in 8 to 16 weeks.

  1. We map how you work

    We sit with your team, see how the business runs today, and write down every screen, rule and step for you to sign.

  2. You get one fixed price

    One price for everything in the plan. You pay in stages as each part is delivered, never by the hour.

  3. You see it being built

    You try working parts of the system along the way, so there are no surprises at the end.

  4. Your team tests it

    Your team tests the system against the signed requirements, and we fix until every test passes.

  5. We launch and look after it

    We go live, train your staff, and keep the system running and supported after launch.

Common questions

How much does a custom system cost in Malaysia?

It depends on what the system needs to do. After a first meeting we send you a proposal and quotation at no cost. Once the requirements are agreed and signed, the price is fixed and paid in stages, so you know the full cost before we build.

How long does it take to build?

Most projects go live in 8 to 16 weeks, depending on how much the system needs to do. You try working parts of the system along the way, so there are no surprises at the end.

Can it work with the software we already use?

Usually, yes. We connect to accounting software, online stores, WhatsApp and other tools through their official connections. Where a tool has no connection, we import and export files instead.

Who owns the system and the data?

Your data is always yours, and you can export it to Excel any time. For the system itself, our quotation gives you two options: a licence, where Forward Genix keeps the source code and looks after the system for you, or full ownership, where the source code is handed over to you on final payment.

What happens after launch?

We train your staff and stay on. Your system runs on AWS in the Malaysia region with daily backups, and a care plan keeps it maintained, updated and supported.

Tell us what your business needs to run.

  • We usually reply within minutes.
  • You talk to Js, our founder, directly.
  • The first meeting and the quotation cost nothing.
  • Based in Puchong, Selangor, working across Malaysia.