Package terms and conditions

These Terms and Conditions apply specifically to service packages offered by FGX Technologies PLT, trading as Forward Genix ("FGX", "we", "us"). By purchasing or subscribing to any package, you agree to these terms, which cover one time projects, monthly support (Ops Care) and Dev Flex plans.

For general website use and custom engagements, please refer to our general Terms and Conditions.

1. Packages covered

This agreement applies to:

• One time projects: Pro and Premium
• Monthly plans: Ops Care (Basic, Full, Hosting Only) and Dev Flex (Mini, Standard, Pro)

After the first year, hosting for Pro and Premium websites renews at RM500 a year. Full details of each plan are on our packages page and in your written quotation.

2. Scope and delivery

• Package scope is defined by the selected tier and the written quotation or proposal.
• One revision cycle is included (limited to text and image changes or layout tweaks).
• You must submit all required content (text, branding assets, images) before development begins.
• Timelines are estimates and may be extended due to delayed content or feedback.
• Urgent delivery may be available with a 20% fast track surcharge, subject to availability.

3. Ownership and access

• You own all final deliverables (website, source code, admin panel) after full payment is received.
• FGX retains ownership of its internal templates, components and frameworks and may reuse them. You receive a permanent, non-exclusive right to use them as part of your website.
• Your content and data are always yours.
• Admin panel or CMS access is granted based on the selected package.
• Hosting or migration assistance is available for RM300 to RM500, depending on scope.

4. Payment terms

One time projects

• 50% deposit to begin
• 50% due on completion, before handover or go live

Monthly plans

• Invoiced at the start of each billing cycle, based on your plan activation date
• 14 days' notice is required to pause or cancel
• Payments overdue by 14 days or more may result in access suspension or delivery delays

5. Dev Flex conditions

• Development time resets monthly and does not carry over.
• Tasks are scheduled based on availability and client priority.
• Large features, third-party integrations or automation may require a separate quotation.
• Tier changes (for example from Mini to Standard) require 14 days' notice.

6. Ops Care conditions

• Covers maintenance, edits and support, not new feature development.
• Hosting Only plans apply to static or frontend only websites (no backend or database support).
• Each plan includes 1 emergency recovery per year (for example after malware or accidental deletion).

CMS edit limits vary by plan:

• Basic: light content and banner updates
• Full: frequent admin edits and dashboard support

7. Refunds and cancellations

No refunds will be issued for:

• Completed or partially completed projects
• Monthly plans already started or in progress

• Dev Flex plans may be cancelled with 14 days' notice before the next billing cycle.
• We encourage early communication and will handle disputes professionally.

8. Automation and add-ons

• Automation features (for example WhatsApp alerts and email triggers) are available as paid add-ons.
• Pricing starts from RM500 per flow, depending on complexity.
• WhatsApp based automation requires a verified WhatsApp Business API account.
• Not included in base packages unless explicitly stated in writing.

9. Acceptable use

• You may not use FGX built systems or websites for illegal, malicious or unethical activities.
• We reserve the right to pause support or services if misuse is detected or reported.

10. Limitation of liability

• FGX is not liable for third-party failures (for example hosting, plugin outages or domain issues).
• We are not responsible for indirect losses (for example downtime, data loss or missed sales).
• Liability is limited to the total amount paid for the project or billing cycle.

11. Support policy

• Ops Care Basic: response within 2 to 3 business days by WhatsApp or email
• Ops Care Full: priority response within 1 business day, and a monthly strategy call

Support does not include:

• Third-party ad tools (for example Facebook or Google Ads)
• Social media management
• Staff training sessions (unless scoped separately)

12. Governing law

• These Terms are governed by the laws of Malaysia.
• Any disputes will be handled through good faith resolution or arbitration in Kuala Lumpur, Malaysia.

13. Scope limits at a glance

One time packages (Pro, Premium)

• Includes fixed deliverables only (pages, forms, tools)

Does not include:

• Logo or branding design
• Copywriting or marketing content
• Product photography
• Ad setup or social media management
• Post launch support (covered under Ops Care or Dev Flex)

Ops Care plans (Basic, Full)

• Meant for maintenance and edits, not new features
• The Hosting Only plan is for static websites only

Dev Flex plans (Mini, Standard, Pro)

• Development time resets monthly
• Scope limits are defined in the plan and adjusted through a SoW if needed
• Additional days and upgrades are available on request

Questions about these terms

Email us at hello@forwardgenix.com or use our contact form.

FGX Technologies PLT (Forward Genix), Puchong, Selangor, Malaysia