Privacy Policy | Data Protection & Security

FGX Technologies PLT (operating as "Forward Genix") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Name
Email address
Phone number
Business or company name
Billing and shipping information

b. Usage Data

IP address
Browser type/version
Time zone setting
Pages visited and time spent
Device and operating system
Referring site

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and analytics tools) to improve site experience and performance.

2. How We Use Your Information

We use the collected data for the following purposes:

To deliver and maintain our services
To respond to enquiries or support requests
To provide estimates or quotations
To process payments and invoices
To personalize your website experience
To analyze website usage and improve performance
To send marketing communications (only if you opt-in)
To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data.

We may share data with:

Third-party service providers (e.g. payment gateways, cloud hosting, analytics)
Regulatory authorities, when legally required
Our contractors or partners, for service delivery on our behalf

All third parties are required to protect your data and use it only for the intended purpose.

4. Data Retention

We retain your data only as long as necessary for:

Fulfilling service or contractual obligations
Legal, accounting, or regulatory purposes
Ongoing business relationship

You may request deletion of your data anytime, subject to legal limitations.

5. Your Rights

Depending on your location, you may have the right to:

Access, update or delete your personal data
Object to or restrict processing
Withdraw consent for marketing
Lodge a complaint with a data protection authority

To exercise your rights, email us at hello@forwardgenix.com.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from loss, misuse, or unauthorized access.

However, no online method is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you are located outside Malaysia, your data may be transferred to and stored in Malaysia or other jurisdictions where our partners operate. By using our services, you consent to this transfer.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for their content, policies, or data practices. We recommend reviewing their respective privacy policies before sharing personal data.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware, we will delete such data promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Material changes may also be communicated via email or website notice.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

FGX Technologies PLT (Forward Genix)

Email: hello@forwardgenix.com

Website: https://forwardgenix.com