Package Terms & Conditions

1. Packages Covered

This agreement applies to:

• One-Time Projects: Lite, Pro, Premium
• Monthly Plans: Ops Care (Basic, Full, Hosting Only), Dev Flex (Mini, Standard, Pro)

2. Scope & Delivery

• Package scope is defined by the selected tier and the written quotation or proposal.
• One revision cycle is included (limited to text/image changes or layout tweaks).
• You must submit all required content (text, branding assets, images) before development begins.
• Timelines are estimates and may be extended due to delayed content or feedback.
• Urgent delivery may be available with a 20% fast-track surcharge, subject to availability.

3. Ownership & Access

• You own all final deliverables (website, source code, admin panel) after full payment is received.
• FGX retains the right to reuse internal templates, components, or frameworks.
• Admin panel or CMS access is granted based on the selected package.
• Hosting or migration assistance is available for RM300–RM500, depending on scope.

4. Payment Terms

5. Dev Flex Conditions

• Dev time resets monthly and does not carry over.
• Tasks are scheduled based on availability and client priority.
• Large features, third-party integrations, or automation may require a separate quote.
• Tier changes (e.g., Mini → Standard) require 14 days' notice.

6. Ops Care Conditions

• Covers maintenance, edits, and support, not new feature development.
• Hosting-only plans apply to static or frontend-only sites (no backend/database support).
• Each plan includes 1 emergency recovery per year (e.g. malware, accidental deletion).

7. Refunds & Cancellations

No refunds will be issued for:

• Completed or partially completed projects
• Monthly plans already started or in progress

• Dev Flex plans may be cancelled with 14 days' notice before the next billing cycle.
• We encourage early communication and will handle disputes professionally.

8. Automation & Add-Ons

• Automation features (e.g. WhatsApp alerts, email triggers) are available as paid add-ons.
• Pricing starts from RM500 per flow, depending on complexity.
• WhatsApp-based automation requires a verified WhatsApp Business API account.
• Not included in base packages unless explicitly stated in writing.

9. Acceptable Use

• You may not use FGX-built systems or websites for illegal, malicious, or unethical activities.
• We reserve the right to pause support or services if misuse is detected or reported.

10. Limitation of Liability

• FGX is not liable for third-party failures (e.g. hosting, plugin outages, domain issues).
• We are not responsible for indirect losses (e.g. downtime, data loss, missed sales).
• Liability is limited to the total amount paid for the project or billing cycle.

11. Support Policy

• Ops Care – Basic: Response within 2–3 business days via WhatsApp or email
• Ops Care – Full: Priority response within 1 business day + monthly strategy call

Support does not include:

• Third-party ad tools (e.g. Facebook/Google Ads)
• Social media management
• Staff training sessions (unless scoped separately)

12. Governing Law

• These Terms are governed by the laws of Malaysia.
• Any disputes will be handled through good-faith resolution or arbitration in Kuala Lumpur, Malaysia.

13. Scope Limit Summaries (Quick Reference)