Terms & Conditions

1. Use of Website and Services

• You agree not to misuse our website or services, or interfere with their normal operation.
• Unauthorized access, reverse engineering, scraping, or reproduction of our platform or materials is strictly prohibited.

2. Intellectual Property Rights

• All website content, source code, designs, documentation, and digital assets are the intellectual property of FGX Technologies PLT, unless otherwise specified.
• No content may be reused, redistributed, or republished without our written permission.

3. Definitions

• "Client" refers to any individual or organization engaging FGX for services.
• "Deliverables" means all agreed outputs such as code, websites, design files, documents, or systems.
• "Scope of Work (SoW)" refers to the written agreement or quotation that outlines what is included in a project.

4. Client Responsibilities

• Clients must provide accurate, complete, and timely materials (e.g., logos, text, credentials).
• Testing, feedback, and approvals must be given within the agreed revision window.
• Delays caused by missing input or client-side inactivity may extend timelines or pause the project.

5. Privacy & Data Handling

• All client data is treated as confidential and used solely for project delivery, internal communication, or compliance with law.
• We will never sell or share your personal data with third parties without consent, unless legally required.

6. Third-Party Tools & Licensing

• Some services may use third-party tools, APIs, plugins, or libraries.
• FGX is not responsible for outages, limitations, or licensing changes introduced by third-party services.
• Clients are responsible for licensing any premium fonts, images, or software unless otherwise stated.

7. Support & Maintenance (Outside of Packages)

• Unless enrolled in an Ops Care plan, post-delivery support is limited to bug fixes reported within 14 days after handover.
• New feature requests, platform changes, or third-party issues are not covered and may be quoted separately.

8. Revisions & Scope Adjustments

• Each project includes a limited number of revision rounds, as defined in the approved quotation or SoW.
• Requests outside the original scope will be evaluated and may require a re-quote or change request.
• Excessive revisions, undocumented change requests, or ongoing rework may delay delivery or incur additional charges.

9. Client Inactivity or Delays

• If the client becomes unresponsive for more than 30 days, the project may be paused or considered inactive.
• Reactivating an inactive project may require a re-engagement fee ranging from RM250 to RM500, depending on complexity.

10. Limitation of Liability

• FGX is not liable for indirect or consequential damages, including but not limited to loss of revenue, data, access, or reputation.
• Our total liability in any engagement is limited to the amount paid by the client for the relevant service.

11. Force Majeure

• We are not liable for delays or non-performance due to events beyond our control, including but not limited to natural disasters, third-party outages, or government restrictions.

12. Changes to Terms

• We reserve the right to update or modify these Terms at any time.
• Material updates will be communicated via email or published on our website.

13. Governing Law

• These Terms are governed by the laws of Malaysia.
• Any disputes shall be resolved through good-faith discussion or arbitration in Kuala Lumpur, Malaysia.

14. Service Suspension & Termination

FGX reserves the right to suspend or terminate services if:

• The client breaches these Terms or engages in unethical or abusive conduct
• Payment is overdue beyond 14 days without valid reason
• There is a significant breakdown in communication or cooperation

In such cases, no refunds will be issued, and access to deliverables may be withheld until the matter is resolved.

15. Billing & Payment Cycles

• For general services or monthly arrangements outside of fixed packages, billing begins on the client's activation or confirmation date, not necessarily the 1st of the month.
• The billing cycle renews monthly from that activation date, unless otherwise agreed in writing.
• Invoices are issued at the start of each billing cycle, and payment is due within the stated terms (typically 7–14 days).
• Late payment may result in service delays or suspension.

16. Contact & Communication

• All official communication (including project updates, invoices, and deliverables) must take place via email or designated FGX platforms (e.g., Notion, Slack).
• FGX is not obligated to respond to work-related requests sent via personal messaging apps or outside of agreed working hours.