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Forward Genix LogoForward Genix

Choose Your Right Plan

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Your Project, Done in 4 Easy Steps

Choose between one-time services or monthly subscriptions that fit your needs

Whether you need a one time solution for a specific project or prefer ongoing support through a monthly subscription, we offer flexible service options tailored to your needs. Our goal is to provide the right level of support when and how you need it. Select the engagement model that fits your workflow, budget, and long term goals, and let us help you move forward with confidence.

How It Works — 4 Steps

Submit Your Inquiry

Submit Your Inquiry

Tell us about your project, business needs, or digital pain points. We'll listen first — no commitment required.

Free Consult & Tailored Plan

Free Consult & Tailored Plan

You'll receive a personalised game plan — with scope, pricing, and delivery timeline aligned to your goals.

Rapid Prototype or Demo

Rapid Prototype or Demo

Get a working preview of your solution — typically within 48 hours for eligible projects.

Project Kickoff or Monthly Plan

Project Kickoff or Monthly Plan

Once you approve the plan, we deliver your project or begin monthly support. No milestones, no surprises.

Want to get started?

Book a Free 15-Min Consultation — let's explore what's possible.

Why Businesses Choose Forward Genix?

Fast Turnaround

Fast Turnaround

Most projects start within 2-5 days. Rapid prototyping available for early validation.

Transparent Pricing

Transparent Pricing

Fixed price with no hidden fees. All add-ons and scope clearly quoted before starting.

Personalised Support

Personalised Support

We work directly with you via WhatsApp, email, or Google Sheets. We're never left guessing.

Local Expertise

Local Expertise

We understand Malaysian business needs — from grant compliance to SME workflows.

Scalable Solutions

Scalable Solutions

Your system can grow with you — from basic website to automation to full-featured SaaS.

Frequently Asked Questions

Common Questions About Our Services

Can I upgrade from Lite to Pro or Premium later?
Yes. You only pay the price difference.
Example: Lite (RM1,500) → Pro (RM3,800) = Pay RM2,300.
Can I switch from a one-time package to Dev Flex later?
Absolutely. Once your website is live, you can subscribe to any Dev Flex plan for ongoing system expansion or automation.
Is it possible to switch between Dev Flex plans?
Yes. You can upgrade or downgrade your plan with 14 days' notice. New pricing takes effect the following billing cycle.
What's included in the base package scope?
Each plan clearly outlines its included pages, modules, and features. We'll deliver the agreed scope with 1 revision cycle.
What if I want more than the listed features?
You have 2 options:
- Add-on quote (fixed price)- Subscribe to a Dev Flex plan for monthly dev time
Do Dev Flex days carry forward if unused?
No. Dev days are month-to-month only. We encourage active planning to make full use of your plan.
Can I request urgent/priority tasks?
Urgent work can be arranged for a 20% fast-track fee, depending on team availability.
How do I avoid delays or additional costs?
• Finalize all content (text/images) before development
• Approve drafts/revisions quickly
• Stick to the agreed scope — avoid last-minute changes
When does the delivery period begin?
Project timeline starts only after:
• Signed agreement• Initial payment (deposit/full)• Final content submission
How long will my site take to go live?
- Lite: 5–7 working days- Pro: 7–10 days (basic), 10–14 days (with tools)- Premium: 14–21 working days
*Timeline may vary based on feedback, revision delays, or incomplete materials.*
Can you deliver faster than stated?
Yes — we offer priority delivery for a 20% surcharge, if our schedule allows.
What does Ops Care – Basic include (RM450/month)?
• Text and banner edits via CMS• Bug fixes and patching• SEO and performance checks• Uptime monitoring• Monthly health report• Support via email or WhatsApp
What does Ops Care – Full include (RM1,200/month)?
• All Basic plan features• Frequent CMS/admin edits• Light feature tweaks• 1 business day support response• Monthly check-in call for planning
What does Ops Care – Hosting Only include (RM500/year)?
• Shared hosting• SSL certificate• Basic uptime monitoring• One emergency recovery per year
Note: This plan is suitable only for static or frontend-only websites and does not include admin panel or database support.
Is there a CMS or admin panel included?
Yes, depending on the plan:
Lite plan: No CMSPro/Premium: Basic CMS includedOps Care & Dev Flex: Admin access included, depending on scope
What if my website needs a higher-spec server or more performance?
If your website grows or receives high traffic, we'll assess and recommend a suitable upgrade:
• Cloud hosting (e.g. AWS, DigitalOcean, etc.)• VPS or dedicated servers• Load-balanced or scalable architecture (for apps or portals)
We'll provide a separate quote for setup and monthly cost. Dev Flex Standard or Pro plans are recommended for managing higher-spec systems.
Note: Shared hosting (RM500/year) is only suitable for low-traffic or static sites.
Do I own the final product?
Yes — full ownership of your:
• Source code• Website content• Admin panel• CMS (if applicable)
Can I host the system on my own server later?
Yes — migration to external hosting is available at RM300–500:
• Code packaging• Basic deployment guide• Optional: DB export, documentation
Is there a CMS included?
• Yes, for clients on Ops Care plans (or any Dev Flex plans)• CMS covers text, banners, and basic pages — not system logic• Admin panel access is limited based on package scope
What are your payment terms?
One-time projects: 50% upfront, 50% before go-liveMonthly plans: Pay at the start of each monthUrgent builds: Full payment required upfront with 20% surcharge
Do you offer refunds?
We don't offer refunds for:
• Completed work• Partially delivered systems• Dev Flex subscriptions already in progress
However, we always aim to resolve disputes professionally.
Can I pause or cancel Dev Flex?
Yes, with 14 days' notice before the next billing cycle.
Note: Unused dev days will not roll over.
Can I add automation like WhatsApp alerts?
Yes — automation add-ons start at RM500 per trigger flow, such as:
• WhatsApp alerts• Auto-responses• Approval workflows• Google Sheet sync• Email/SMS notifiers
Do I need a WhatsApp Business Account?
Yes. To use WhatsApp API features (alerts, auto-replies), you'll need a registered WhatsApp Business Account connected to Meta Cloud API. Setup can be guided.
Where can I view automation pricing or order them?
Automation is available as an optional module — we recommend featuring it as a separate "Automation Add-ons" section or card on your site (under Dev Tools or Expansion Services).
What services are excluded from Lite, Pro, and Premium plans?
Unless specifically stated, the following are not included in one-time plans:
• Logo or brand identity design• Taglines, content writing, or marketing copy• Product photography or video production• Paid ad setup (Google, Facebook, etc.)• Social media setup or management• Post-launch edits or maintenance (available via Ops Care or Dev Flex)
Can I get a custom quote instead of a fixed plan?
Yes. For large or unique projects, we can prepare a fully tailored proposal based on your needs.
What tools do you use to work with clients?
WhatsApp: For day-to-day chatsGoogle Sheet / Notion: Task tracking and updatesGoogle Meet: For calls and check-ins
Do you offer corporate or white-label partnerships?
Yes. Please contact us for agency rates or co-branded delivery.

Still unsure?

Just reach out — we'll walk you through clearly and help you pick what works best.

For full scope limits, usage rights, and responsibilities, please review our Package Terms & Conditions.

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Whether you're exploring digital options or need a custom quote, we're here to help. Get in touch for expert guidance and solutions tailored to your business needs.

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Genix

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