Build on the official WhatsApp Business API — the right way. Chatbots, broadcast messaging, CRM integration, and customer automation from RM5,000.
Auto-reply 24/7
98% open rate
Team inbox
Sell on WhatsApp
Fortune 500 InsuranceFrom simple chatbots to full commerce platforms — we build everything on the official WhatsApp Cloud API
Intelligent chatbots that handle FAQs, qualify leads, route conversations to the right agent, and respond 24/7 without human intervention.
Respond in seconds, not hours
Multi-agent inbox, ticket routing, canned responses, SLA tracking. Turn WhatsApp into a full customer service platform with analytics.
Handle 10x more enquiries
Send promotions, updates, and reminders to thousands of opted-in contacts using approved template messages. Schedule campaigns, track delivery.
98% open rate vs 20% email
Connect WhatsApp to your CRM (HubSpot, Salesforce, custom). Auto-log conversations, sync contacts, trigger workflows from WhatsApp messages.
Single source of truth
Customers browse products, place orders, track delivery, and make payments — all within WhatsApp. Catalog API, cart, and checkout flows.
Sell where customers already are
Let customers book appointments, check availability, receive confirmations and reminders — all through WhatsApp conversation flows.
Reduce no-shows by 40%
Unofficial tools risk bans and data loss. The official Meta API is the only safe, scalable way to automate WhatsApp for business.
Official Meta API means your number is verified and protected. Unlike unofficial tools that scrape WhatsApp Web, the Cloud API is fully sanctioned.
All messages follow Meta's commerce and messaging policies. Template messages are pre-approved. No spam, no violations, no surprises.
Handle thousands of conversations simultaneously. No device dependency — runs on cloud infrastructure. Scale from 100 to 100,000 customers.
Pre-approved message templates for notifications, reminders, updates, and marketing. Rich media support with buttons, lists, and quick replies.
Green verified badge builds customer trust. Meta verifies your business identity. Customers know they're talking to the real you.
Full programmatic control. Receive message webhooks, send via REST API, build any custom workflow. Integrate with any system or database.
ForwardChat is our production WhatsApp automation SaaS — built on the official Cloud API, serving real businesses in Malaysia. This isn't a demo. It's live software handling thousands of conversations.
Our SaaS platform for WhatsApp automation. Multi-agent inbox, chatbot builder, broadcast campaigns, contact management, and analytics — all built on the official WhatsApp Cloud API.
Connect your WhatsApp Business number in minutes. Set up automated replies, build chatbot flows, manage your team inbox, and launch broadcast campaigns — no coding required.
If you need a ready-made WhatsApp automation platform — chatbots, broadcast, team inbox — try ForwardChat. No development needed. Sign up and start automating today.
Build flows visually
Reach thousands
Collaborate on chats
Malaysian team
Bespoke integrations
Scalable architecture
Any system, any API
Meta-approved flows
Need something ForwardChat doesn't cover? Forward Genix builds custom WhatsApp API integrations tailored to your exact business logic — ERP connections, custom chatbot flows, payment integrations, and more.
Tell us about your WhatsApp automation needs. We'll recommend the right solution — ForwardChat or custom build.
Reply within 5 minutes · Free consultation · No commitment