Forward Genix LogoForward Genix

Clinic Website with Online Booking System Malaysia

Stop losing patients to BookDoc and GetDoc. Own your appointment booking system, keep 100% revenue, build your patient database. From RM3,800 for Malaysian clinics.

Why Malaysian Clinics Are Losing Patients Online

Post-COVID, patients expect to book appointments online. If your clinic doesn't have online booking, they're booking with your competitors through 3rd-party platforms:

Problem: Patients Using BookDoc, GetDoc, DoctorOnCall

These platforms own your patient data. You can't build relationships, can't send follow-ups, can't market to YOUR patients. They control everything.

Problem: Phone Calls Overwhelming Staff

Receptionist spending hours on phone bookings. Missed calls during lunch = lost patients. Double bookings, scheduling errors, manual reminder calls.

Problem: No Online Presence

Patients Google your clinic, find nothing. No service info, no doctor profiles, no online booking. Result: They go to a clinic with a modern website.

Problem: High No-Show Rates

No automated reminders = patients forget appointments. Empty slots = lost revenue. Manual reminder calls waste staff time.

Our Clinic Website Solutions

24/7 Online Appointment Booking

Patients book appointments anytime through your website. Real-time availability calendar, instant confirmation, automated WhatsApp/email confirmations. No phone calls needed.

Reduces receptionist workload by 60-70%, captures after-hours bookings when phone is off

Automated WhatsApp Appointment Reminders

Automatic reminders sent 24 hours before appointment via WhatsApp or SMS. Patients can confirm or reschedule with one click. Dramatically reduces no-shows.

Clinics report 40-50% reduction in no-show rates after implementing automated reminders

Patient Database & Medical Records

Build YOUR patient database. Track visit history, medical notes, prescriptions, allergies. Send birthday greetings, health tips, vaccination reminders directly to YOUR patients.

Doctor Profiles & Services Showcase

Professional doctor profiles with qualifications, specializations, languages spoken. Detailed service pages (general practice, dental, aesthetic, pediatrics, etc.) with pricing.

Payment Integration & Queue Management

Accept online payments (FPX, card) for deposits or consultations. Digital queue system shows real-time wait times. Patients know when to arrive, reducing crowding.

Multi-Branch Support

Running multiple clinic locations? One system manages all branches. Patients choose their preferred location and doctor. Centralized admin dashboard.

Key Features for Malaysian Clinics

WhatsApp Integration

Appointment confirmations, reminders, and updates via WhatsApp. Malaysian patients prefer WhatsApp.

Multi-Language

English, Malay, Chinese interfaces. Reach all Malaysian patient demographics.

Mobile-First Design

Most patients book on mobile. Your site works perfectly on smartphones and tablets.

Google Maps Integration

Easy clinic directions, operating hours, contact info. Help patients find you easily.

SEO Optimized

Rank on Google for "clinic near me", "dental clinic Petaling Jaya", etc.

Admin Dashboard

Manage appointments, patient records, schedules from one easy dashboard. Staff training included.

Clinic Website Packages

Pro Package - RM3,800

Complete clinic website with online booking system. Perfect for single-location clinics (GP, dental, aesthetic, pediatric, specialist).

  • Professional clinic website (up to 10 pages)
  • Online appointment booking system
  • Real-time availability calendar
  • Doctor profiles & services pages
  • WhatsApp/Email appointment confirmations
  • Patient database & visit history
  • Mobile-responsive design
  • Google Maps integration
  • Basic SEO optimization

Premium Package - RM7,800

Advanced clinic management system with automated reminders, queue management, payment integration, and medical records system.

  • Everything in Pro, plus:
  • Automated WhatsApp/SMS appointment reminders
  • Patient medical records system
  • Digital queue management & wait times
  • Online payment integration (FPX, cards)
  • Multi-doctor scheduling
  • Patient portal (view history, reschedule)
  • Analytics & reporting dashboard
  • Multi-branch support (if needed)
  • Priority support

The ROI: Why This Investment Makes Sense

Example: Dental Clinic in Subang Jaya

Current Situation (Manual Phone Bookings):

  • Receptionist spends 3-4 hours daily on booking calls
  • No-show rate: 20-25% (empty slots = lost revenue)
  • After-hours calls go to voicemail (lost opportunities)
  • No patient database for follow-ups or marketing
  • Estimated monthly loss: RM3,000-5,000 in missed appointments + staff time

With Online Booking System (Premium Package - RM7,800):

  • 24/7 online booking captures after-hours patients (+15-20 bookings/month)
  • Automated reminders reduce no-shows to 5-8% (saves 12-15 slots/month)
  • Receptionist time freed up for patient care
  • Build patient database for recall campaigns (cleanings, check-ups)
  • Extra revenue: ~RM4,500/month from reduced no-shows + after-hours bookings

ROI: System pays itself back in less than 2 months

Perfect For All Types of Malaysian Clinics

General Practice (GP) Clinics

Panel appointments, walk-in queue management, prescription refills, health screening packages

Dental Clinics

Treatment planning, multiple dentist scheduling, recall campaigns for cleanings, orthodontic tracking

Aesthetic & Wellness Clinics

Treatment packages, before/after galleries, online payment for procedures, doctor consultation booking

Specialist Clinics

Referral management, extended consultation times, specialist profiles with qualifications

Pediatric Clinics

Vaccination schedules, growth tracking, parent portal, child profiles with medical history

Multi-Specialty Clinics

Multiple departments, doctor availability by specialty, centralized patient records

Common Questions from Malaysian Clinics

Can patients still call to book appointments?

Yes! Online booking is an ADDITIONAL channel, not a replacement. Staff can still book appointments manually. The system just reduces phone volume by 60-70%.

How do automated reminders work?

System automatically sends WhatsApp or SMS 24 hours before appointment. Patients click to confirm or reschedule. No manual calling needed. Reduces no-shows by 40-50%.

Can we integrate with existing clinic management software?

Yes, we can integrate with most clinic management systems. Or use our built-in patient database if you don't have existing software.

What about patient data privacy and PDPA compliance?

All systems are PDPA compliant with secure data encryption, patient consent forms, and proper data handling. Your patient data stays YOURS, never shared with 3rd parties.

How long does it take to set up?

Pro package: 2-3 weeks. Premium package: 3-4 weeks. Includes staff training, data migration (if needed), and testing period before full launch.

Ready to Own Your Patient Booking System?

Stop losing patients to 3rd-party platforms. Get a free consultation and see how much you'll save monthly.

Need More Than Just a Website?

If your clinic needs a full management system with patient records, billing, inventory, staff scheduling, and automated workflows - we build custom clinic management systems from RM25,000.

Explore Custom SystemsFor established clinics with complex needs
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